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MAC A MORE       paustinnoto@gmail.com 4-23-2019 09:17 AM
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Apr 22, 2019, 9:47 PM (9 hours ago)



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Hi peter,
Based on your resume data, Indeed thinks this job is for you!
Job Title: Japanese/Korean/English Customer Service, eCommerce Fashion Industry
Company: InterConnexia USA
Location: Costa Mesa, CA
Japanese/Korean/English Customer Service, eCommerce Fashion Industry at InterConnexia USA
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JOB DETAILS
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We are looking for Japanese and/or Korean English bilingual customer care representative in our Costa Mesa office. If you are Japanese/English, or Korean/English bilingual, you are needed!
Are you fluent in Japanese/English or Korean/English?
Are you looking for a full-time position in a young and fast-paced company?
Do you enjoy helping customers over the phone/emails/chat?
Do you have an interest in the fashion industry?
We are looking for positive and self motivated candidates to join our growing company.
InterConnexia has been in business over 8 years and is the United States’ leading luxury fashion customer service contact boutique center working with the world’s largest fashion e-commerce presence.
InterConnexia provides customer service in a call center environment with varying luxury fashion e-commerce sites of some of the world’s leading designers. Our office is conveniently located in Costa Mesa near freeways, the toll road, and major highways. In this role, our Customer Care Representative will always employ courteous and professional communication style while demonstrating total knowledge of subject matter. The Customer Care Representative will uphold and foster the excellent image of the company and its clients. The Customer Care Representative will also retain and further evolve standard-setting customer care goals, reinforcing both the company's and the brand's philosophies.
What we are looking for:
This job is ideal for someone who has great phone manners, people skills, positive, upbeat, self motivated and enjoys working independently and in a team setting.
We provide paid training for 2-4 weeks to ensure that each of our representatives is completely equipped to handle all customer inquiries with confidence. Our training includes but not limited to basic material training, hands-on training, and job shadowing.
Having a passion for fashion is preferred, but is not compulsory as we are not brand ambassadors and typically handle inquiries for numerous brands on a day-to-day basis. Only exceptional candidates will be considered with a strong skill set of time management, efficiency, and superb communication styles.
A day in the life:
Our Customer Care Representative will support and provide immaculate service to customers with their online shopping experiences over the phone, emails, and chat going above and beyond their expectations. It is vital that our representatives offer not only easy shopping experiences for customers, but also to build rapport with customers on every interaction with the customer, whether by phone, email, or chat by complimenting their style or initiating a personalized conversation with them about something they may mention. Please know that your base language will be in English with requested assistance in either one of the language - Japanese and/or Korean.
InterConnexia is a fast-paced environment and requires timely and accurate data entry, order amendments, and escalating of certain issues; all the while, complying with policy and procedures set forth by the company. Additionally, our agents may assist with other departmental work, projects, and support within, as needed.
The successful applicant will already have:
At least 1+ years of experience working in a customer service (or similar) role with call center environment preferred, but not required. Previous luxury fashion experience is also preferred, but not compulsory.
Requirement:
The job will be performed in our Costa Mesa office and is required to be able to commute. Proficiency in English and either Japanese and/or Korean is required. Superb communication skills, written and verbal, are obligatory in this role. You must exude confidence with a clear, inviting, and professional tone with the ability to speak and type eloquently. The ability to type, at a minimum, 45 words per minute with little to no errors. Passing of the employment tests are required. Detail and customer-centric with the ability to anticipate the customer’s needs to resolve the matter at hand. Flexibility to work between the hours of Monday through Sunday 8am-8pm are compulsory to this position.Proficient multi-tasking skills switching between different tabs, programs, and screens to provide and research necessary information.
Perks of working with InterConnexia:
Our company has been in business over 8 years and is the United States’ leading luxury fashion customer service contact boutique center working with the world’s largest fashion e-commerce presence. This is a caring and supportive office with a diverse and cohesive culture. We offer excellent benefits, including generous PTO accruals, sick days, health/vision/dental insurance package, and 401K plan.
What happens after you apply:
We have a thorough process of reviewing candidates for positions within the company. This includes, but may not be limited to, a phone interview, in-person interview(s), employment assessment tests including typing test, color vision test, online test, and background checks (where eligible).
We reach out to every applicant to provide them with a status of their application as we move through the hiring process.
Apply today to become part of the ICX family!
Job Type: Full-time
Salary: $16.00 /hour
Experience:
call center customer service: 1 year (Preferred)
Language:
Korean (Required)
Japanese (Required)
Work authorization:
United States (Required)
Shifts:
Morning (Required)
Mid-Day (Required)
Evening (Required)
Work environment:
Call center
Communication method(s) used:
Email
Phone
Chat
Benefits offered:
Paid time off
Parental leave
Health insurance
Dental insurance
Other types of insurance
Retirement benefits or accounts
All times are MT (US).
All dates are in Month-Day-Year format.
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